Our fan Sam, is a typical husband looking to improve his future prospects. He is thirtysomething and also married with two kids. He copes with his family in rented accommodation with the neighborhood council selected housing organization. He functions full time 9-5 with the local council as a human resources officer as well as is likewise a part-time fully grown pupil researching Service Management two evenings per week.
Sam goes to practically every home video game and around 5 away games per period, but he is not a period ticket owner. He cant manage the one-off expense and also does not know about the budget strategy payment terms. He generally satisfies a friend at a local pub prior to house video games, as he believes it is also expensive to eat and drink in the arena.
Sam has a ‘Residents and also Advocates’ smart card issued by the neighborhood football club as part of a joint venture with the local council. The card is a Football Club Membership Card with a shut purse, a settlement facility that is only valid in the arena and also the club’s retail electrical outlets (a closed purse had and operated by or in behalf of the club can create numerous thousands of extra pounds in additional earnings and also performance gains).
The ‘Residents and Fans’ smart card likewise enables payment by Europay/ MasterCard/ Visa (EMV) and also is Neighborhood Authority Smart card Specifications e-Organisation (LASSeO) & Integrated Transportation Requirements Organisation (ITSO) compliant. This means that it can be used to gain access to council supplied solutions as well as on local transportation. The card has actually additionally been established as well as inscribed in accordance with the emerging Requirements for Smart Card Modern Technology in Stadia.
MONDAY
Sam browse through to the club’s website as well as checks the fixtures for the coming month. He decides to acquire 2 tickets for tomorrow nights cup game, when he will take a good friend from job who has actually never been in the past. Sam just enters his ‘Residents and Advocates’ smart card number right into the acquisition display. He selects to pay for the ticket with the EMV settlement. As soon as the acquisition is complete Sam check his Loyalty points equilibrium and it has boosted by 200 (100 per ticket) He picks the ‘print in your home’ alternative, prints both barcoded tickets and after that sets off for work.
The bus arrives. Sam hops on and also offers his ‘Homeowners and also Advocates’ card, which stores his ITSO certified regular monthly bus ticket to the viewers.
At the workplace Sam utilizes his ‘Residents as well as Supporters’ smart card at the office building gain access to control viewers. This enables him to open up the primary entry door. Since the card additionally functions as Sam’s personnel pass it also has his picture and gives him accessibility to his office as well as various other pertinent areas in the structure. At lunchtime Sam is busy so he chooses to eat at the personnel dining establishment. A lot of personnel have council provided cards for Gain access to ID and also to pay for food but Sam’s can use his ‘Residents and also Advocates’ card in all council team restaurants. Nevertheless, the e-purse used in council dining establishments does not allow Sam to accru factors, unlike the other e-purse also on the card.
At 17:00 Sam leaves the workplace and also travels residence on the bus once more utilizing his ‘Homeowners and also Advocates’ card, which shops his ITSO compliant monthly bus ticket.
Monday is one of the two nights a week that Sam participates in a part-time program held at the football club seminar centre.
Sam drives to the stadium and also presents his ‘Citizens and Supporters’ smart card to the vehicle parking barrier. This opens up as the CRM system informs it that Sam is Studying this evening so is qualified to complimentary auto parking. As soon as the nights research study is over Sam leaves the parking area utilizing the ‘Residents as well as Advocates’ card to open the leave barrier.
When Sam gets house he inspects his Loyalty Factors equilibrium once again as well as sees that he got 50 point for going to university, as becomes part of a neighborhood ‘Self Development’ program run by the council and sustained by local businesses.
Variety of uses the ‘Residents and Advocates’ card. (10 ).
Week in the Life of a Football Supporter with a Citizen’s Smart Card
Component 2 of 8
TUESDAY
Sam follows his common regimen making use of the ‘Citizens and also Supporters’ smart card on the bus and also to access his office building. At lunch time he enters to the local library as well as borrows a publication connecting to his Business Management program. He utilizes the self-service workdesk as well as presents the ‘Citizens and also Advocates’ smart card to sign up the funding of the books, as the card likewise works as a library card.
Sam decides to go straight to the football club from the office and meets his buddy outside the stadium. Sam realises that he has neglected his ticket, but is not worried as he simply goes to the club shop where they read his card and validate he was released with a legitimate ticket. They after that validate the accessibility control system to accept the card. (In truth Sam did not need to do this as when he utilized the card to ID himself on-line the previous day when acquiring the tickets, the card and also the barcoded ticket were instantly contributed to the access control system as valid for entry for this video game. The system nevertheless would just accept the very first form i.e. card or ticket for entry, as soon as one form had actually been used the 2nd would be immediately rendered void this is for safety and security and revenue defense purposes.).
Sam’s friend gets here and also they both get in the stadium Sam with the ‘Locals and Supporters’ smart card as well as his buddy with his very own barcoded ticket. In the stadium Sam and also close friend both obtain a beverage as well as something to eat. As Sam has the ‘Locals as well as Supporters’ smart card he goes straight to the cashless payment line up which is much shorter than the cash line up. To increase take-up of the brand-new ‘Locals as well as Advocates’ card there is a discount rate on all products when paying with the pre pay e-purse. Sam pays making use of the shut e-purse and he is served quicker than his pal who is paying with cash. Sam also saves money. Sam after that gets a text from the football club Occasions Team thanking him for going into the stadium early and also provides him a BOGOFF (Buy One Obtain One Completely free) offer on the brand-new line in pasties from a regional bakers if he utilizes his shut e-purse for repayment.
Sam and also friend watch the first half throughout which Sam covers up his e-purse on his ‘Locals as well as Supporters” smart card by sms message Then at half time he capitalizes on the BOGOFF deal.
After the suit close friend Sam uses his ‘Locals and Fans’ smart card for the bus journey home. In the house Sam checks his loyalty account and also sees an overall of 125 brand-new points from his purchases and because he entered the stadium early.
Number of uses the ‘Residents and also Supporters’ card. (10 ).
Week in the Life of a Football Supporter with a Local’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his typical regular into job making use of the ‘Homeowners and Fans’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many smart watch pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.
